Terms of Service

 

Welcome to Telomivra (Hereinafter Referred To As "We") online store. This service policy explains the service rules, rights, and obligations applicable when you use our website, browse products, and complete transactions.

1. Policy Overview And Scope

This service policy applies to all activities conducted through our official website, including access, browsing, ordering, payment, and related services. All products and services are provided exclusively online, and no offline sales or in person transactions are available.

2. User Accounts And Website Responsibility

When using the website, you are responsible for ensuring that the information you provide is accurate, complete, and kept up to date. We make reasonable efforts to maintain stable website operation and data security, but we do not assume extended responsibility for temporary interruptions caused by system maintenance, network conditions, or other factors beyond reasonable control.

3. Products, Inventory, And Pricing Information

We aim to present product details, inventory availability, and pricing information accurately. Adjustments may be made where necessary due to inventory changes or information updates. All prices displayed on the website include all applicable taxes and related charges, and no additional fees are required at payment or delivery.

4. Orders And Payment

After an order is submitted and payment is successfully completed, an order record will be generated and the order will enter the processing stage. We reserve the right to contact you or verify order details if unusual circumstances are identified.

5. Delivery Conditions

Delivery of our products is available throughout the United Kingdom. After payment confirmation, the order is registered and prepared. The average processing time is 1 to 3 working days, after which the parcel is handed over to the carrier responsible for delivery. The estimated total delivery time generally ranges from 5 to 8 working days, depending on the destination and the volume of shipments during the period. To ensure reliability and timely delivery, we work with qualified carriers such as Seur, Royal Mail, and Packlink. Orders with a value equal to or greater than 89.99 GBP qualify for free delivery; for orders below this amount, a fixed delivery fee of 10.99 GBP applies. All updated information is available in our Shipping Policy.

6. Order Cancellation

You may request the cancellation of an order within 48 hours after payment confirmation, provided that order preparation has not yet started and the parcel has not been handed over to the carrier. Once preparation has begun or the order has been dispatched, cancellation is no longer possible. In such cases, a return request may be submitted after receipt of the order, in accordance with the instructions set out in our Order Cancellation Policy.

7. Returns And Exchanges

A request for return or exchange may be submitted within 30 days following delivery of the product. Requests are accepted in cases of visible defects, quality issues, significant color differences, unusual odors, or when the item received does not correspond to the item ordered. All detailed conditions and instructions for correctly completing the process are available in our Returns And Exchanges Policy.

8. Refund Policy

Where refund conditions are met, refunds will be issued after verification using the original payment method. The time required for the refund to be credited may vary depending on the payment provider.

9. Disputes And Applicable Law

If any dispute arises during the use of our services, we encourage resolution through communication as a first step. We comply with United Kingdom law, including GDPR. We reserve the right to update this policy and will notify you of any relevant changes.

10. Privacy And Data Protection

We place high importance on the protection of personal data. Information collected is used solely for order processing, customer support, and website operation purposes, and reasonable measures are taken to prevent unauthorized access or misuse.

11. Intellectual Property

All content displayed on the website, including text, images, and other materials, is protected by applicable rights. Use, reproduction, or distribution without permission is not permitted.

12. Limitation Of Liability

Within reasonable limits, we do not assume extended liability for delays or interruptions caused by circumstances beyond our control. Any responsibility is limited to a reasonable scope based on the actual order amount.

13. Changes To This Service Policy

We may update this service policy from time to time to reflect operational or service related changes. Updated content will be published on this page and will take effect upon posting.

14. Contact Information

If you have any questions about this service policy or related services, please feel free to contact us through the following methods:

Contact Address: 175 South Madison Avenue, Apartment 20, Pasadena, CA 91101, United States
Customer Service Phone: +1 (626) 538-9135
Customer Service Email: care@telomivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)