Purchase And Payment Process

 

Welcome to Telomivra (Hereinafter Referred To As "We") online store. This purchase and payment process explains the complete steps from product selection and order confirmation to payment completion, helping you clearly understand how online purchasing works.

1. Browsing And Selecting Products

You may browse product information through the website and select suitable items based on your needs. After confirming product details, you can add items to your shopping list and continue browsing or proceed to checkout.

2. Entering And Reviewing Order Information

When entering the checkout page, you are required to complete and review the following information.

• Product names and corresponding quantities.
• Delivery address and contact details.
• Order amount breakdown.

All prices displayed on the website include all applicable taxes and related charges, and no additional payment items will be added after order submission.

3. Submitting The Order

After confirming all order information, you may submit the order. Once submitted successfully, the system will generate an order record and guide you to the payment step. Please ensure all information provided is accurate to avoid delays in order processing.

4. Payment Instructions

After submitting the order, you may complete payment by following the on screen instructions. The payment process is conducted in a secure environment to protect the accuracy and integrity of transaction information. Once payment is successful, the order will automatically enter the processing stage.

5. Payment Completion And Status Confirmation

After payment is completed, the system will update the order status and generate a confirmation record containing the order number and payment information. You may view the current order status and subsequent progress on the relevant page.

6. Handling Payment Issues

If you encounter issues such as payment failure, duplicate charges, or abnormal order status during the payment process, we recommend contacting us promptly. We will assist in verifying the relevant information and provide appropriate support.

7. Order Processing After Payment

Once payment is completed, the order will be processed according to established procedures. Processing time and delivery arrangements are subject to the information provided on the relevant pages. If you need to inquire about order progress or communicate regarding your order, please contact us as early as possible.

8. Information Security

We place great importance on the security of payment and order related information. Such information is used only to complete orders and provide necessary support and is not used for purposes unrelated to the transaction.

9. Contact Information

Contact Address: 175 South Madison Avenue, Apartment 20, Pasadena, CA 91101, United States
Customer Service Phone: +1 (626) 538-9135
Customer Service Email: care@telomivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)