Refund Policy

 

Welcome to Telomivra (Hereinafter Referred To As "We") online store. This Refund Policy explains the applicable scope, request methods, and processing arrangements for refunds under different situations, helping you clearly understand how refund related matters are handled.

1. Policy Overview

This Refund Policy applies to refund matters arising after payment has been completed on our website. All products and services are provided exclusively online, and no offline sales or offline transaction scenarios are involved.

2. Situations Eligible For Refunds

You may submit a refund request under the following circumstances.

• The order has been successfully canceled in accordance with the relevant cancellation conditions.
• The product has been delivered, meets the applicable return conditions, and the return process has been completed.
• An order information or payment record issue has been verified.

Eligibility for a refund is subject to the actual order status and verification results.

3. How To Request A Refund

If you wish to request a refund, you may submit a request using the contact details associated with your order. To help us process your request efficiently, please provide the following information.

• Order number.
• Payment record or related confirmation.
• A brief explanation of the reason for the refund request.

We will proceed with review and handling once complete information has been received.

4. Refund Processing Timeframe

After the refund conditions are confirmed, we will initiate the refund process. The processing period is generally between 1 and 5 business days. The actual time for funds to be credited may vary depending on the processing efficiency of the payment channel.

5. Refund Method

Refunds will be issued through the original payment method used at the time of purchase. We do not alter the refund route or provide refunds through alternative methods.

6. Refund Status Inquiries

During the refund processing period, if you wish to check the current status, you are welcome to contact us at any time. We will assist in reviewing the progress and provide updated information.

7. Special Circumstances

If a refund is delayed due to incomplete information, account related issues, or other objective factors, we will communicate with you promptly and continue the refund process once the issue has been resolved.

8. Policy Adjustments

We may update this Refund Policy based on operational needs. Any updated content will be published on this page and will take effect from the date of publication.

9. Contact Information

If you have any questions regarding this Refund Policy or specific refund matters, you are welcome to contact us using the details below.

Contact Address: 175 South Madison Avenue, Apartment 20, Pasadena, CA 91101, United States
Customer Service Phone: +1 (626) 538-9135
Customer Service Email: care@telomivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)