GDPR Policy

 

Welcome to Telomivra (Hereinafter Referred To As "We") online store. This GDPR Policy explains how we reasonably handle, use, store, and protect personal information in the course of providing online services, as well as your related rights during this process.

1. Policy Description

This policy applies to the processing of personal information when you access, browse, and use our website, as well as when you complete related transactions and receive service support. All products and services are provided exclusively online, and no offline data collection is involved.

2. Scope Of Personal Information Collected

When you use our website and services, the following types of information may be involved.

• Basic contact information such as name, email address, and phone number.
• Order related information such as delivery address, order number, and payment status.
• Necessary technical information generated during website operation to support page loading and functional performance.

We collect only information that is directly related to service provision and website operation.

3. Use Of Personal Information

Personal information is used solely for reasonable and necessary purposes, including but not limited to the following.

• Processing orders and providing related customer support.
• Maintaining normal website functionality.
• Improving website structure and overall service experience.
• Responding to inquiries or service requests submitted by you.

Personal information will not be used for purposes unrelated to those described above.

4. Information Retention And Management

Personal information is retained only for a reasonable period necessary to fulfill the stated purposes. When such information is no longer required, appropriate measures are taken to reduce unnecessary data retention.

5. Information Security Measures

We implement reasonable technical and administrative measures to protect personal information from unauthorized access, disclosure, or improper use, ensuring security and integrity during storage and processing.

6. Your Related Rights

Within the applicable scope, you may submit requests regarding your personal information, including the following.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request restriction of specific information use under reasonable conditions.

We will respond to valid requests within a reasonable timeframe.

7. Updates To This Policy

We may update this GDPR Policy based on service adjustments or operational needs. Updated content will be published on this page and will take effect from the date of publication.

8. Contact Information

If you have any questions regarding this GDPR Policy or matters related to the handling of personal information, you are welcome to contact us using the following details.

Contact Address: 175 South Madison Avenue, Apartment 20, Pasadena, CA 91101, United States
Customer Service Phone: +1 (626) 538-9135
Customer Service Email: care@telomivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)