Privacy Policy

 

This Privacy Policy applies to Telomivra (hereinafter referred to as “we”). This policy explains how we collect, use, store, and protect your information when providing online shopping services, and helps you understand your related rights.

1. Scope of Application

This policy applies to your use of our online store and related services, including but not limited to:

• Browsing products and content
• Placing and managing orders
• Communicating with customer support
• After-sales service interactions

All information processing is limited to online transaction and service scenarios.

2. Information Collection Methods (Cookies)

We use cookies and similar technologies to support basic website functions, including:

• Ensuring proper website operation
• Improving page loading efficiency
• Recognizing basic access behavior

These technologies are not used for purposes unrelated to website functionality.

3. Use and Sharing of Information

The information we collect is used strictly for the following purposes:

• Order processing and management
• Customer service communication
• Payment confirmation and transaction handling
• Service improvement and operational security

Information is only used within the necessary scope and is not applied to unrelated purposes.

4. Data Storage and Cookies Authorization

Your information is stored using appropriate security measures and retained only for as long as required to achieve the stated purposes. The use of cookies is based on user awareness and authorization, which can be managed or withdrawn at any time through your browser settings.

5. User Rights

You are entitled to exercise the following rights:

• Request access to your information
• Request correction of inaccurate data
• Request deletion of information where appropriate
• Withdraw previously granted authorization

After verifying your identity, we will process valid requests within a reasonable timeframe.

6. Legal Basis for Data Processing (GDPR Policy)

We process information in accordance with the GDPR policy, based on the following legal grounds:

• Performance of a contract: processing orders and providing purchased services
• Explicit consent: newsletter subscriptions and related communications
• Compliance with legal obligations: tax, accounting, and regulatory purposes
• Legitimate interests: improving user experience and preventing fraud

7. Information Security Measures

We adopt reasonable technical and administrative measures to protect information against unauthorized access, alteration, or loss, ensuring secure and stable data processing.

8. Policy Updates

This Privacy Policy may be updated to reflect service changes. Any updates will be published accordingly and will take effect upon publication.

9. Contact Us

If you have any questions about this policy or how information is processed, please contact us using the following contact information:

Contact Address: 175 South Madison Avenue, Apartment 20, Pasadena, CA 91101, United States
Customer Service Phone: +1 (626) 538-9135
Customer Service Email: care@telomivra.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)